Как исправить ошибку в визе. Коррекция по визе в Англию. Внести изменения в британскую визу.



 

Пользователь

г. Москва

17 Декабря 2014, 17:55 | # 66045
Хелп!!!

Получил паспорт с визой, а в визе вклеена не моя фотография!!! Что мне делать?
 

Администратор, Профессионал

г. Москва

17 Декабря 2014, 18:18 | # 55139
Павел, добрый день!

Срочно бегите в визовый центр и сдавайте паспорт на коррекцию !!!
Если это ошибка в визе по вине Посольства, то Вам должны переделать визу, только не тяните с этим вопросом.
 

Администратор, Профессионал

г. Москва

11 Февраля 2016, 14:41 | # 55140
Как оформить туристическую визу в Англию 2016 самостоятельно

Standard Visitor UK visa получить самостоятельно туристическую визу Великобританию

1. Overview
You can apply for a Standard Visitor visa if you want to visit the UK:
  • for leisure, eg on holiday or to see your family and friends
  • for business, or to take part in sports or creative events
  • for another reason, eg to receive private medical treatment
Check if you need this visa if you’re visiting from outside the European Economic Area (EEA) or Switzerland.

You might not need a Standard Visitor visa if you qualify for British citizenship. Read the guidance on right of abode (ROA) to find out what you should do instead.
The Standard Visitor visa has replaced the:
  • Family Visitor visa
  • General Visitor visa
  • Child Visitor visa
  • Business Visitor visa, including visas for academics, doctors and dentists
  • Sports Visitor visa
  • Entertainer Visitor visa
  • Prospective Entrepreneur visa
  • Private Medical Treatment Visitor visa
  • Approved Destination Status (ADS) visa
If you visit the UK on business
You can apply for a Standard Visitor visa if you want to visit the UK for business-related activities, eg:
  • you’re coming to the UK for a conference, meeting or training
  • you want to take part in a specific sports-related event
  • you’re an artist, entertainer or musician and coming to the UK to perform
  • you’re an academic and are doing research or accompanying students on a study abroad programme
  • you’re a doctor or dentist and are coming to the UK to take a clinical attachment or observer post
  • you want to take the Professional and Linguistic Assessment Board (PLAB) test or sit the Objective Structured Clinical Examination (OSCE)
  • you want to get funding to start, take over, join or run a business in the UK
Check the the Visitor Rules to find the full list of business-related activities you can do with a Standard Visitor visa.
What you can and can’t do
You can:
You can’t:
  • do paid or unpaid work
  • live in the UK for long periods of time through frequent visits
  • get public funds
  • marry or register a civil partnership, or give notice of marriage or civil partnership
Read the guidance for more information about what you can and can’t do with a Standard Visitor visa.
How long it will take
You can apply for a visa up to 3 months before your date of travel to the UK.
You should get a decision on your visa within 3 weeks.
Check the guide processing times to find out how long getting a visa might take in the country you’re applying from.
How long you can stay
You can usually stay in the UK for up to 6 months.
You might be able to stay for longer if:
  • you apply (and pay an extra fee) for a long-term visit visa and you can prove you need to visit the UK regularly over a longer period
  • you’re coming to the UK for private medical treatment - up to 11 months
  • you’re an academic on sabbatical and coming to the UK for research - you, your spouse or civil partner may be able to stay for up to 12 months
If you’re staying in the UK as an academic or to receive private medical treatment for longer than 6 months, you must apply for a biometric residence permit.

You might be able to get a visit visa for up to 30 days if you’re a visitor under the Approved Destination Status (ADS) Agreement.

Fees
A Standard Visit visa costs £85.
Long-term visit visas
If you can prove you need to visit the UK regularly over a longer period, you can apply for a visa that lasts 1, 2, 5 or 10 years. You can stay for a maximum of 6 months on each visit.
There’s an extra fee to pay, which depends on the length of the visa:
  • 1 year - £324
  • 2 years - £324
  • 5 years - £588
  • 10 years - £737
If you’re under 18 years old when you apply, your long-term visit visa will only be valid for up to 6 months after you turn 18.
 

Администратор, Профессионал

г. Москва

3 Марта 2016, 15:19 | # 55141
Для иммиграционной визы в Англию нужно оплатить медицинское страхование из расчета 200 фунтов в год.

NHS и IHS (Иммиграционный сбор за медицинское обслуживание в Соединенном Королевстве) Immigration Health Surcharge для визы в Великобританию 2016

Кто должен платить сбор и по каким категориям виз? Что такое Иммиграционный сбор за медицинское обслуживание IHS или NHS?
 

Администратор, Профессионал

г. Москва

1 Апреля 2016, 18:03 | # 55142
Тест на туберкулёз на визу в Великобританию 2016 (от 180 дней пребывания в UK) - студенческие визы, рабочие визы, семейные визы, виза инвестора, виза предпринимателя в Великобританию, виза жены, визы невесты и иные иммиграционные визы в Соединенное Королевство.

Министерством внутренних дел Великобритании было объявлено о введении в России предварительной проверки на туберкулез заявителей, подающих документы на долгосрочную визу, которые планируют проживать в Великобритании от 180 дней в году.

Где пройти тест на туберкулез для визы в Великобританию 2016?
Кому нужно проходить тест на туберкулез для британской визы и для каких категория виз?
 

Администратор, Профессионал

г. Москва

6 Апреля 2016, 11:48 | # 55143
Новости Посольства Великобритании 2016

С апреля 2016 года можно подать онлайн документы на визу и заполнить онлайн анкету на британскую визу на официальном правительственном сайте иммиграционной службы Соединенного Королевства.

https://visas-immigration.service.gov.uk/product/uk-visit-visa

Подать онлайн анкету и документы для визы в UK можно по следующим категориям;
Туристическая виза
Семейная виза / Гостевая виза

Бизнес виза / Деловая виза
Медицинская виза
Виза спортсмена
Виза артиста
Виза невесты / жениха (для заключения брака на территории Великобритании)

Виза ребенка / Виза для несовершеннолетних детей
Рабочие визы (ограниченные категории)

И иные стандартные визы в Великобританию, смотрите визовую информацию ниже.


https://visas-immigration.service.gov.uk/product/uk-visit-visa


We are currently updating our online visa application service. You can apply using the new service if you are applying for a:
- Standard Visitor Visa
- Marriage Visitor Visa
- 1 month Permitted Paid Engagements visa
Currently this service is only available to people applying in China, India, Russia, Belarus and Turkey. Applicants in these countries can apply here https://www.gov.uk/

The Standard Visitor visa has replaced the:
  • Family Visitor visa
  • General Visitor visa
  • Child Visitor visa
  • Business Visitor visa, including visas for academics, doctors and dentists
  • Sports Visitor visa
  • Entertainer Visitor visa
  • Prospective Entrepreneur visa
  • Private Medical Treatment Visitor visa
  • Approved Destination Status (ADS) visa
If you visit the UK on business
You can apply for a Standard Visitor visa if you want to visit the UK for business-related activities, eg:
  • you’re coming to the UK for a conference, meeting or training
  • you want to take part in a specific sports-related event
  • you’re an artist, entertainer or musician and coming to the UK to perform
  • you’re an academic and are doing research or accompanying students on a study abroad programme
  • you’re a doctor or dentist and are coming to the UK to take a clinical attachment or observer post
  • you want to take the Professional and Linguistic Assessment Board (PLAB) test or sit the Objective Structured Clinical Examination (OSCE)
  • you want to get funding to start, take over, join or run a business in the UK
Check the the Visitor Rules to find the full list of business-related activities you can do with a Standard Visitor visa.
Документы и анкеты на визу в Англию и Шотландию на русском языке
 

Администратор, Профессионал

г. Москва

11 Апреля 2016, 17:06 | # 55144
Добрый день, Эдуард, Елена, Виталий, Игорь, Олег и вся команда ВикиВиза

Прежде всего хочу поблагодарить Вас за уделенное время. Мне было очень приятно с Вами познакомиться.

Я уверена, что наше сотрудничество сложится успешно.

Сейчас у нас появилось 2 новых предложения:
- стандартная программа для детей летом на Мальте (она дешевле ранее презентованной):
- пакетные предложения для взрослых студентов в Бормуте и в Валлетте (в любой период года, кроме июля и августа).

Эти программы прилагаю во вложениях.

Хотела бы выделить дополнительно наши отличительные черты.

Наша компания имеет более чем 30 летний опыт работы как с детьми, так и со взрослыми.

Cavendish School of English UK для детей в Великобритании:
- насыщенная экскурсионная программа (7 экскурсий за 2 недели, 2 из которых на полный день и 5 на полдня), кроме того, ежедневные спортивно-развлекательные мероприятия;
- 20 уроков по английскому за 2 недели (в программе Английский и экскурсии); 15 студентов в классе;
- собственный автобусный парк, что позволяет нам организовать до 4 трансферов в день для детей, которые проживают в принимающих семьях (программа Premium);
- квалифицированные гиды, прошедшие тренинги по изложению экскурсионного материала для студентов языковых школ;
- возможны заезды на протяжении года (фиксированные даты);
- проживание в принимающих семьях и резиденции;
- программа Английский и экскурсии, Интенсивный курс A-level Preparation,Футбольный лагерь, Приключенческий лагерь, Летний лагерь в городе Портсмут.

Gold Edition Anglo European Summer Camps в Великобритании :
- центры в Лондоне, Оксфорде и недалеко от Брайтона;
- 10 студентов в классе;
- 24 урока в неделю по 40 минут;
- насыщенная экскурсионная программа (7 экскурсий за 2 недели, 3 из которых на полный день и 4 на полдня), кроме того, ежедневные спортивно-развлекательные мероприятия;
- бонусные активити в каждом из центров: в Ardingly - водные виды спорта каждую неделю; в London Hatfield – экскурсия на Warner Bros. Harry Potter Studio; в Oxford – прогулка на кораблике по Темзе во время экскурсии в Лондон;
- групповые трансферы из Хитроу и Гатвика (в определенное время).

Cavendish School of English UK для детей на Мальте :
- насыщенная экскурсионная программа:
Премиум программа - 11 экскурсий за 2 недели, 3 из которых на полный день и 8 на полдня, кроме того, ежедневные спортивно-развлекательные мероприятия (11 мероприятий за 2 недели);
Стандартная программа - 8 экскурсий за 2 недели, 2 из которых на полный день и 6 на полдня, кроме того, ежедневные спортивно-развлекательные мероприятия (8 мероприятий за 2 недели);

- 54 урока по английскому за 2 недели; 15 студентов в классе;
- собственный автобусный парк, что позволяет нам организовать 2 трансфера в день для детей, которые проживают в принимающих семьях;
- квалифицированные гиды, прошедшие тренинги по изложению экскурсионного материала для студентов языковых школ;
- возможны заезды на протяжении года (фиксированные даты);
- проживание в принимающих семьях и резиденции.

Cavendish School of English UK для взрослых в Великобритании и на Мальте:
- 4 бесплатных урока Conversation каждую неделю при бронировании программ General English, Business English;
- 12 студентов в классе;
- пакет Premium при бронировании курса General English, Business English в Великобритании за 30 фунтов в неделю (пакет включает обучение в мини-группе из 8 человек, страховку, а также экскурсию на полдня в неделю).

Подробная информация о программах, контракты, цены, презентации находятся на USB stick, который я оставила во время нашей встречи.

При возникновении любых вопросов прошу связываться со мной следующим образом:
E-mail nbernatska@cavendishschool.com
Телефон/Viber/Whatsup +38 063 657 33 04
Skype nataliya . bernatskaya

Буду рада Вашим запросам.

Хорошего дня!

Kind Regards,
Nataliia Bernatska

Cavendish School of English

63 Cavendish Road
Bournemouth
Dorset, BH1 1RA, UK

Tel / Fax: +44 - (0) 12 02 - 77 00 70
Mobile: +38 063 657 33 04
Email: nbernatska@cavendishschool.com
Web: www.cavendishschool.com
Skype: nataliya.bernatskaya
Registered in England No. 03010012
 

Пользователь

г. Москва

13 Апреля 2016, 19:40 | # 55145



Ali Bromhall
Community Development Officer, Sibford School, Oxfordshire
Email: abromhall@sibfordschool.co.uk


Dear Connected Friends WikiVisa.Ru
We thought we would share the following article from Study International that extolls the benefits of choosing a boarding school outside London. To remind you, Sibford School is set in more than 50 acres of grounds and is surrounded by glorious Oxfordshire countryside … yet the centre of London can be accessed from our local rail station (Banbury) in less than an hour. Our recent ISI inspection stated ‘the quality of boarding is excellent’. For further information do visit our website www.sibfordschool.co.uk or get in touch with either myself or our admissions officer, Elspeth Dyer (edyer@sibfordschool.co.uk)
In friendship
Ali Bromhall
Community Development Officer, Sibford School

Six reasons a boarding school outside London
could be the right choice for your child
(courtesy of Study International ~ www.studyinternational.com)
While London is often considered the be all and end all for everything in the United Kingdom, including academics and school choices, there are a lot of benefits to studying in smaller cities and towns. This includes things like a better sense of community and safety, increased access to greener and cleaner outdoor life, and lower costs of living and boarding. Read on to discover some of the main benefits of studying in a UK destination outside of London:
1. Feeling of safety
Small towns and communities often provide a feeling of safety that larger cities do not. The incidence of theft or any other disturbance is usually significantly less in smaller populations and this can be a welcome feature for many parents. Life in country or regional areas also provides a sense of community that is compounded even further by the tight knit nature of the boarding school family.
2. Outdoor life
Students that opt for regional boarding schools are often treated to significant tracts of countryside or land near or at the school. High rise, over crowding, and shops can tend to dominate in cities like London, whereas living in a regional area can not only reduce the environmental pollution for students, but also remove them from distractions of shopping and entertainment districts and provide them better access to greener outdoor areas and living.
3. Larger spaces
The larger campuses that dominate the regional parts of the UK also allow space for excellent facilities at the school. Beyond the school buildings and roomy boarding areas, many of them also have extensive playing fields and may incorporate their own swimming pools and specialist features such as a golf course or clay pigeon shooting range. In inner city schools students may need to travel to utilise such a vast array of facilities.
4. Accessibility
Moving around outside London is generally a lot faster and cheaper than in the city thanks to lower populations and less congestion. While most facilities students require will be on their boarding school campus, it does mean excursions are far less demanding on time and money. Thanks to the larger campuses many regional schools enjoy, it can also mean that students do not have to leave the school grounds so much to utilise resources.
5. Costs
London is generally a lot more expensive than other cities and these costs can flow into the school systems and thus to students themselves. Therefore choosing a regional boarding school can be a good economic choice.
6. Work experience
While London does offer a lot of links with businesses, work experience and even internships, not all companies have headquarters based in the capital and it doesn’t mean there aren’t opportunities in other quarters. Boarding schools work hard to establish links to provide their students with an array of options and will make it possible for students to gain work experience. It can also be the case that there is too much competition in London for the positions that are available.







 

Администратор, Профессионал

г. Москва

23 Апреля 2016, 21:26 | # 55146
Вид на жительство в Англию. Вид на жительства в Шотландию. Вид на жительства в Уэльс и Северную Ирландию.

Получить вид на жительство в Великобритании можно только по ограниченным британским категориям виз; рабочие визы, учебные визы, визы жены или мужа, виза инвестора, виза предпринимателя и иные визы в UK).
Биометрический вид на жительства (UK BRP карта) дает право проживать в UK круглый год, а также работать и учиться в Великобритании.

Как можно получить Вид На Жительства в Соединенное Королевство?

Биометрическую карту Biometric Residence Permit (BRP карта вид на жительства в UK) получают в британском почтовом отделении Royal Mail (Post Office) по месту жительства в Великобритании (адрес который Вы указали в онлайн анкете на визу).
Работодатель в Великобритании может получить Вашу карту ВНЖ (UK BRP) и выдать ее Вам на рабочем месте, а также британское учебное заведение может получить для Вас карту ВНЖ (UK BRP).
Но, в большинстве случаев, заявитель на ВНЖ в Великобританию самостоятельно получает карту BRP в почтовом отделении Англии, Шотландии, Уэльса и Северной Ирландии.

Карту BRP выдают только при наличии визы Tier4, Tier 2, Settelment Visa, Dependant Visa, Investor Visa, Entrepreneur visa и иные категории иммиграционных виз в Великобританию.

Информация по категориям виз в Великобританию - Кто может получить Вид На Жительство в Великобританию?
 

Администратор, Профессионал

г. Москва

6 Мая 2016, 13:52 | # 55147

Dear Helena WikiVisa.Ru,

I hope you are doing well!
I am pleased to share the most recent update with you on our Berkshire English and Excursions and English and Football camps!

We've been having pretty busy couple of months and are really happy with the international diversity of students on our Berkshire camps coming from Italy, Spain, Israel, Saudi Arabia, Mexica, Egypt, France, Germany, China, Serbia, Japan, Brazil, Denmark, Russia, Kazakhstan, Colombia, Portugal, Slovakia and Poland. Sales are still open on all dates and your students are more than welcome!
Special Offer for all bookings confirmed by 31 May 2016 - FREE RETURN TRANSFERS from HeathrowMore info on Berkshire English & Excursions and Berkshire English & Football camps at Bradfield College

Delivering the premium quality that we're renowned for across all our branded sports and language camps, Berkshire English & Football, and Berkshire English & Excursions, provide the same superior residential camp experience at one of England's finest private schools, at an affordable price for your customers. Prices start from as low as 562 GBP per student per week! The main facts are as follows:

Location: Bradfield College, near London

Age-range: 8 to 17

Language levels: Elementary to Advanced

Dates: 4 July - 17 July / 18 July - 31 July / 1 August - 14 August 2016

Arrivals: Mondays 4 July, 18 July and 1 August 2016

Departures: Sundays/Mondays 17/18 July, 31 July/1August or 14 August 2016

Course duration: 2 to 6 weeks

Lessons per week:20

Accommodation: Residential on school campus - single, twin and triple rooms
(standard and en-suite)

Meals:Full-board on campus

Sports & social programme: Sports and recreational activities every afternoon and evening

Excursions: 4 full day excursions on 14-days programme
5 full day excursions on 15-days programme


Gross prices per 14-days programme:

Berkshire English

1500 GBP

Berkshire English and Football

1750 GBP

We take both individual students and small groups. We can offer 1 free place for a group leader from 10 students.

Downloads are as below:
We offer the following agent's commission:

Individual students

20%

Groups of 10+

562 GBP Net including 1 free GL place and return transfer

Please let me know if you have any questions or would like to take a group allocation.
Why send your students to Berkshire English and English & Football Camps?
  • Venue - one of the leading British boarding school
  • High-quality English Language tuition
  • Professional football coaching
  • Outstanding Welfare team on site 24/7
  • Great mix of international students
  • Nutritious food options
  • Memorable excursions, including up to 3 London Tours, Oxford and Bath per 2 weeks programme
  • A range of downtime and leisure options
We can provide you with excellent marketing materials, our full support with enquiries, bookings and students already in the UK and with competitive commission levels!
We hope you find it as exciting as we do!

Thank you again for your continued interest. We look forward to working with you in 2016!

Best wishes,

Irina Mamford

Westbury Court | Church Road | Bristol | BS9 3EF
Mob: 0044770109666+44 77010966603
Skype: irina_lexford

www.cmtlearning.com

Exclusive UK operator of Nike Football & Tennis UK Camps
 

Администраторы информационного портала, Специалист

г. Москва

2 Июня 2016, 10:32 | # 55148
Dear WikiVisa.Ru,

It’s Oggi from CLAC here - I hope this finds you well.

I am just writing to see if you have finalised your plans for this Summer? Have you decided to send your child to a course in England, or elsewhere?

If you have decided to opt for another summer school, we would love to know why and potentially match your current offer.

CLAC is one of the Top 20 Summer Schools in the United Kingdom. We still have limited availability on our courses at:

- Great Ballard: for 8 to 13 year olds

- Slindon College: for 13 to 17 year olds

CLAC courses run from 10th July to 7th August. Some weeks are fully booked – please contact us to check availability for your chosen dates.

With over 30 years experience we can assure your child one of the most memorable, educational and fun experience of their lives. Your only problem will be that they will want to come back to CLAC next year, and the year after, and the year after that…!

Give me a call or send a quick email and I will be very pleased to discuss availability and prices. Special offers are sometimes available if you contact us direct.

Best regards,

Oggi

Oggi Tomic
Enrolment Manager
Cambridge Language and Activity Courses

10 Shelford Park Avenue
Great Shelford
Cambridge
CB22 5LU

Tel: +44 (0)1223 846348
Mob: +44 (0)7590565388
E-mail: oggi@clac.org.uk
Web: www.clac.org.uk

Join us on Facebook and Twitter: @clacltd

Registered in England and Wales No: 06293834
Registered office: 10 Shelford Park Avenue, Great Shelford, Cambridge, CB22 5LU
 

Администратор, Профессионал

г. Москва

24 Июня 2016, 18:08 | # 55149
Dear WikiVisa.Ru

NEW FOR 2016/17!
Half Term Recharge Programme
I’m very pleased to announce our partnership with Oxford Royale Academy. Together we are offering an academic half term boarding programme in October 2016 February and May 2017.

Full details and pictures can he found here: Recharge Programme

· 14-18 years old.
· Oxfordshire at Yarnton Manor, a 17th Century school
· Boarding school-style accommodation.

The cost is £1,250 per week which includes the full programme, full-board accommodation.

In addition to our basic programme above, students looking for a more intensive timetable can choose to add private tuition or sign up to our University Preparation course. Which includes;

• UK University Preparation - UCAS statement advice, mock interviews.
• English Language Improvers course.
• Private Tuition - In exam preparation, university preparation or a specific subject.

UK Guardianship
We hope all of your new boarding school students have their places confirmed. WHG offers first class guardianship services to students studying at UK boarding schools and UK universities. More information can be found here – UK Boarding School Guardianship

With an enquiries, please contact – guardianship@whg.eu.com

There is still time to book on our State School Academic Programme

Details on all of our programmes can be found in our 2016/17 Brochure

We look forward to hearing from you!

The WHG Team

Will Hume | Marketing Director
will@whg.eu.com

White House Guardianships
711- 715 Wimborne Road
Bournemouth
Dorset
BH9 2AU
+44 3 458 686 688
http://www.whg.eu.com
 

Администратор, Профессионал

г. Москва

15 Июля 2016, 17:22 | # 55150
Ошибки и коррекции в визах в Англию. Как внести исправление в визе в Великобританию?

Contact UK Visas and Immigration from outside the UK

There are other ways to contact UKVI if you’re in the UK.

Contact UKVI for information by:
  • live webchat
  • telephone
  • email
There is a charge for contacting UKVI by telephone and webchat.
Contact centre staff don’t have access to your personal information. They can’t give you advice about your personal circumstances.

Start now

Manage your applicationVisas and immigrationElsewhere on GOV.UKComplaints procedure
Find out how to complain about UK Visas and Immigration and how we deal with complaints.

Email or write to us if:
  • you have a complaint about our service or professional conduct
  • the incident happened within the last 3 months. Complaints should be made no later than 3 months after the date of the incident unless there are exceptional circumstances.
If you’re unhappy about a decision
If you’re not satisfied with a decision we have made, or if you want to ask for a review you may be able to apply for an administrative review.
If you’re refused entry or leave to remain
If you’ve been refused entry to, or leave to remain in the United Kingdom and you want to appeal you can read the detailed guidance on how to appeal.
If you’ve had goods or a vehicle seized
Goods and vehicle seizures are dealt with by the National post seizure unit.
If you want to report an immigration crime
You can use the contact form if you believe someone is working illegally, or has made a false application to stay in the UK, or is involved in smuggling.
If you want a general update
If you want an update on the progress of your application, you can read ourservice standards to find out our processing times.
If you want to complain about other areas of the Home Office
Other areas of the Home Office have their own complaints procedures:
How to complain
We encourage you to use email to complain where possible, as you’re likely to receive a quicker reply. You can email us at:complaints@homeoffice.gsi.gov.uk if you have a complaint about our service or professional conduct.
Alternatively, you can write to us at:

Complaints Allocation Hub
Central Point of Receipt
11th Floor
Lunar House
40 Wellesley Road
Croydon
CR9 2BY

You can download and print the Home Office complaints form for UK Visas and Immigration (PDF, 812KB, 2 pages)

Complaints do not affect our decision-making process and making a complaint doesn’t mean that your application will be dealt with more quickly or more slowly.

Tell us as much information about yourself as you can. This will help us to find the information relevant to your case, and to contact you about it. If you’re completing this on behalf of someone else add their names. The information you should provide is listed below.
  • Your contact details, including your phone number as we may contact you to resolve your complaint by phone or to request further information
  • The case names if you’re completing this on behalf of someone else. Please note that we must have written authority to disclose information about another person’s case.
  • Full details of the matter you’re complaining about, including times, dates and locations
  • The names or identifying numbers of any staff you’ve dealt with
  • Details of any witnesses to the incident, if appropriate
  • Copies of the relevant letters or papers
  • Details of any reimbursement issues including original papers and receipts to support your claim
How long will it take?
We’ll investigate your complaint and reply to you within 20 working days. We will contact you if we need more time to investigate your complaint. If your complaint suggests serious professional misconduct we aim to respond within 12 weeks, following an independent investigation.
What happens next?
Your complaint will be managed by our correspondence team. They’re responsible for ensuring that your complaint is resolved in a satisfactory and timely manner. We’ll send you an automatic acknowledgement when you lodge a complaint and we may contact you during an investigation for further information.
Read the complaints management guidance for further information about how we deal with your complaints.
Serious complaints
If you make a very serious complaint related to our officers’ use of police-like powers in England and Wales, we’ll refer this to the Independent Police Complaints Commission (IPCC). The IPCC has a remit to oversee certain serious complaints relating to the exercise of our immigration, asylum and customs functions. The IPCC’s remit includes some contractors who carry out enforcement functions on our behalf.
If you’ve made a complaint about serious professional misconduct, the investigators will tell you the outcome. Their letter will tell you who to contact if you’re still dissatisfied.
If you’re not satisfied
If you do not think your complaint has been dealt with correctly, you can ask us to review the matter.
The correspondence team will undertake an independent review of your complaint and whether it has been dealt with properly. They will tell you their findings within 20 working days of the date when you ask for a review.
If you’re not satisfied with the response, and you have already gone through the formal complaint procedure, the Parliamentary and Health Service Ombudsman may be able to assist you.
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