Рабочие моменты 2016!
Вопросы и ответы Посольства Великобритании и Британского Визового Центра.

You Said We Did
“My visa took longer than expected” We have global customer service standards for processing visas:
https://www.gov.uk/government/organisations/uk-visas-andimmigration/about/about-our-services
However, some applications are less straightforward than others and require
additional checks to be carried out. If we are unable to conclude your
application within our published processing times, we will send you an email
explaining this.
You Said We Did
“I don’t want to make payments on two
different websites. I should be able to pay for
two services with one payment”
Since October 2014, both the visa fee and the fee to use our Mandatory User
Pays Visa Application Centres are collected in one payment on the same
website.
You Said We Did
“I wasn’t able to get an appointment at the
Visa Application Centre in Athens that was
convenient for me”
We apologise that there was no appointment available when you wanted to
make your application. We keep our opening times and the number of
appointments available under constant review. We have revised our opening
times and days in Athens and are now opening more frequently.
You Said We Did
“When I went to my appointment at the Visa
Application Centre in Oslo I had to wait a
long while”
We are sorry to hear about your experience. We have recently moved the
Application Centre in Oslo to larger premises and have staggered
appointments throughout the day. This has meant shorter waiting times and a
more comfortable and suitable space for customers to wait.
You Said We Did
“I want to be able to track my application
online so I know when my passport is ready
for collection”
Teleperformance has now introduced an online tracking facility. Customers
need to register on the site to take advantage of this facility.
www.tpcontact.co.uk
You Said We Did
“We need clear advice regarding the process
of applying for child unaccompanied visas”.
We have updated our website and have made the information on the child
visitor route much clearer: https://www.gov.uk/child-visit-visa/travelling-alone
You Said We Did
“I would have liked to use the Premium
Lounge in the Visa Application Centre in Kyiv
but the price of £89 was very expensive.”
We have reduced the cost of using the Premium Lounge in the Visa Application
Centre in Kyiv to £40. This price includes personal service, a very comfortable
sofa, hot and cold refreshment and direct courier return to an address of your
choice, so you won’t need to come back to the Visa Application Centre to
collect your passport. We hope to reduce the price of Premium Lounges in
some of our other VACs too over the next few months.
You Said We Did
“When I registered at the Teleperformance
website, I could only my email address once,
which was a problem because I was also
applying for my children visas and they do
not have email addresses”
Teleperformance have made some changes to the website and it is now
possible to have multiple accounts using the same email address.
You Said We Did
“I would prefer to know my visa is ready with
sms message not with email”
We have recently introduced an SMS service in our Belgrade Visa Application
Centre. We hope to be able to replicate this service in other Visa Application
Centres soon.
You Said We Did
“I would like to come to make my visa
application in the evening when I am not at
work. Why do you not offer appointments in
the evening for convenience?”
We keep our appointments and opening times under constant review. We
hope to introduce Prime Time weekend and evening appointments at selected
Visa Applications Centres shortly.


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