Important Update about Coronavirus (COVID-19)



 

Администратор, Профессионал

г. Москва

10 Марта 2020, 11:32 | # 86616

Dear Agent Partner VikiTravel.Ru, WikiVisa.Ru, BritishSouvenirs.Ru, VikiVisa.Ru, EducationAdvisor.Ru, Sovet-Veterinarov.Ru, MoscowAdvisor.Com,

As the situation with COVID-19 is rapidly evolving, I wish to provide some updates on how Alpadia Language Schools continues to address the spreading virus and to prioritize the health, safety and wellbeing of our students.

Travel restrictions
We continue to welcome students from around the world each week in our schools. As we have shared in previous updates, we are committed to providing a safe environment for everyone who is studying with us. 

We continue to follow the directives of the national authorities of each country in which we have schools.  If you would like to know more about the official policies in all of our destinations, you can find links to the latest government advice here:

France
Germany
Switzerland

Please be advised that in addition to the directives of each country, we will be implementing the additional measure of no longer accepting students travelling from certain high-risk regions, or who have been in contact with people from those locations.  The specific locations are:

  • Wuhan city and Hubei Province, China
  • Iran
  • Daegu and Cheongdo, Korea
  • Italian towns under containment measures

We would also ask that all agent partners support the above by confirming that prospective students have not visited or come into contact with people from these areas.

Keeping our students safe
In order to provide a healthy learning environment, we have increased the cleaning schedules in all our schools.  We are cleaning and disinfecting all common areas daily, such as classrooms, washrooms, common rooms and computer labs.  We are also verifying that all our students are well, on first arrival at the school and then on a daily basis, and briefing them on the steps they need to take to protect themselves and others from infection. 

Our schools are in countries with advanced health care systems and public health plans. In addition, be assured that in the event that one of our students became ill, we will deploy a robust procedure to ensure that she/he is fully supported by our staff and helped to obtain the appropriate medical care. 
 
Introducing our Book with Confidence Guarantee
We understand that some students might be taking a second look at their travel plans right now.  We want to provide flexibility so that they are confident to go ahead with making their plans, secure in the knowledge that they can adjust their arrangements as needed.  To this end we are introducing our Book with Confidence Guarantee

Any course booked with Alpadia between now and 30 April 2020 can be rescheduled at no additional cost to any date in the next 12 months.

This provides your students the maximum flexibility to enjoy the great experience of language travel at their convenience. This offer applies to future as well as current student bookings.

COVID-19 Cancellation Policy
We would, of course, encourage students to take advantage of our Book with Confidence Guarantee and to postpone their courses rather than to cancel them. However, Alpadia Language Schools will waive all cancellation fees and provide full refund in the following cases:

  • Students are unable to travel due to government-imposed travel restrictions.
  • Students develop symptoms of COVID-19 and are unable to travel and study.
  • Students experience COVID-19 related flight cancellations which cannot be rebooked to their original destinations.

We will continue to keep you informed as the situation develops.  

Kind Regards,
Ugo Toselli,
General Manager

 

As always, if you have any questions or concerns please do not hesitate to get in touch with your Alpadia account manager.

 

 

 

Alpadia Language Schools  
Grand-Rue 42, CP 1206, CH-1820 Montreux
partners@alpadia.com  |  www.alpadia.com
Copyright © 2020 Alpadia Language Schools – All rights reserved.
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Dear Agent Partner,


As the situation with COVID-19 is rapidly evolving, I wish to provide some updates on how Alpadia Language Schools continues to address the spreading virus and to prioritize the health, safety and wellbeing of our students.

Travel restrictions
We continue to welcome students from around the world each week in our schools. As we have shared in previous updates, we are committed to providing a safe environment for everyone who is studying with us. 

We continue to follow the directives of the national authorities of each country in which we have schools.  If you would like to know more about the official policies in all of our destinations, you can find links to the latest government advice here:

France
Germany
Switzerland

Please be advised that in addition to the directives of each country, we will be implementing the additional measure of no longer accepting students travelling from certain high-risk regions, or who have been in contact with people from those locations.  The specific locations are:

  • Wuhan city and Hubei Province, China
  • Iran
  • Daegu and Cheongdo, Korea
  • Italian towns under containment measures

We would also ask that all agent partners support the above by confirming that prospective students have not visited or come into contact with people from these areas.

Keeping our students safe
In order to provide a healthy learning environment, we have increased the cleaning schedules in all our schools.  We are cleaning and disinfecting all common areas daily, such as classrooms, washrooms, common rooms and computer labs.  We are also verifying that all our students are well, on first arrival at the school and then on a daily basis, and briefing them on the steps they need to take to protect themselves and others from infection. 

Our schools are in countries with advanced health care systems and public health plans. In addition, be assured that in the event that one of our students became ill, we will deploy a robust procedure to ensure that she/he is fully supported by our staff and helped to obtain the appropriate medical care. 
 
Introducing our Book with Confidence Guarantee
We understand that some students might be taking a second look at their travel plans right now.  We want to provide flexibility so that they are confident to go ahead with making their plans, secure in the knowledge that they can adjust their arrangements as needed.  To this end we are introducing our Book with Confidence Guarantee

Any course booked with Alpadia between now and 30 April 2020 can be rescheduled at no additional cost to any date in the next 12 months.

This provides your students the maximum flexibility to enjoy the great experience of language travel at their convenience. This offer applies to future as well as current student bookings.

COVID-19 Cancellation Policy
We would, of course, encourage students to take advantage of our Book with Confidence Guarantee and to postpone their courses rather than to cancel them. However, Alpadia Language Schools will waive all cancellation fees and provide full refund in the following cases:

  • Students are unable to travel due to government-imposed travel restrictions.
  • Students develop symptoms of COVID-19 and are unable to travel and study.
  • Students experience COVID-19 related flight cancellations which cannot be rebooked to their original destinations.

We will continue to keep you informed as the situation develops.  

Kind Regards,
Ugo Toselli,
General Manager

 

As always, if you have any questions or concerns please do not hesitate to get in touch with your Alpadia account manager.

 

 

 

Alpadia Language Schools  
Grand-Rue 42, CP 1206, CH-1820 Montreux
partners@alpadia.com  |  www.alpadia.com
Alpadia Language Schools 

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